Terms and Conditions

Effective Date

By opting in to receive SMS or email communications from Ham Produce and Seafood (“we,” “our,” or “us”), you agree to the following terms and conditions.

  1. Types of Messages You May Receive

By subscribing to our messaging services, you consent to receive transactional communications including:

  • Order confirmations and order status updates
  • Delivery notifications and scheduling
  • Account notifications and service-related information
  • Customer support responses

These messages may be sent via SMS, email, or other electronic means, depending on your opt-in preferences. SMS messages may be sent from various phone numbers used by our sales and customer service team. All messages are sent on behalf of Ham Produce and Seafood.

  1. Message Frequency

Message frequency varies based on your account activity. Most customers can expect 1 to 4 messages per week during active ordering periods, with frequency reflecting the cadence of your orders. We do not send marketing or promotional SMS messages at this time.

  1. Carrier and Data Charges

Message and data rates may apply depending on your mobile carrier and plan. Please consult with your carrier for details.

  1. Opt-Out Instructions

You can opt out of receiving messages at any time:

  • SMS: Reply STOP to any text message
  • Email: Click the Unsubscribe link in the footer of our emails
  • Direct: Contact us at the phone or email below

For help or assistance with SMS, reply HELP to any text message. Opting out via STOP applies across all phone numbers associated with our team.

  1. Customer Care and Support

If you have questions or need assistance regarding our messages or your subscription, contact our customer care team:

Phone: 808-842-7171
Email: info@hamhawaii.com
Hours of Operation: 7am to 3pm Hawaii Standard Time, Monday through Saturday
Response time: We strive to respond to all inquiries within 24 business hours.

  1. SMS Service Providers

We use Close.com and Twilio as our SMS service providers. Your phone number will be processed by these providers solely to deliver messages you have requested. We do not share or sell your mobile number for marketing or promotional purposes.

  1. Privacy

Our handling of your information is governed by our Privacy Policy, available at https://www.hamproduce.com/privacy-policy/.

  1. Changes to These Terms

We may update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website.

  1. Contact Us

Ham Produce and Seafood Inc
918 Bannister Street
Honolulu, Hawaii 96819
Phone: 808-842-7171
Email: info@hamhawaii.com