Privacy Policy

Privacy Policy

Effective Date

At Ham Produce and Seafood (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you place orders with us or sign up to receive marketing messages.

  1. Information We Collect

We may collect the following information when you place an order or engage with our marketing:

  • Contact Information: Name, phone number, email address, and shipping address.
  • Order Details: Products ordered, preferences, and delivery instructions.
  • Marketing Preferences: Your opt-in or opt-out status for promotional messages.

Device and Usage Information (if using our website): IP address, browser type, and browsing behavior.

  1. How We Use Your Information

We use your information to:

  • Process and fulfill customer orders.
  • Communicate order updates, confirmations, or service notices.
  • Occasionally, send promotional text messages or email offers if you have opted in.
  • Improve our products, services, and customer experience.
  1. Text Message Communications

By providing your mobile number and opting in through our online form, by signing our paper account setup form, or by providing verbal consent during a call with our team, you consent to receive transactional SMS text messages from Ham Produce and Seafood related to your wholesale account, orders, and deliveries. These messages include order confirmations, delivery updates, account notifications, and other service-related communications.

Messages may be sent from various phone numbers used by our sales and customer service team. All messages are sent on behalf of Ham Produce and Seafood, and your opt-in consent applies to messages sent from any of these numbers.

Message frequency varies based on your account activity. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message we send. For help or assistance, reply HELP. We use Close.com and Twilio as our SMS service providers, and your phone number will be processed by these providers solely to deliver messages you have requested.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

  1. Sharing Your Information

We do not sell your personal information. We may share your data only with trusted third parties who help us:

  • Process payments.
  • Deliver products or services.
  • Manage marketing communications (e.g., SMS platforms or email service providers).

These third parties are contractually obligated to keep your data confidential.

  1. Data Security

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

  1. Your Rights and Choices

You have the right to:

  • Access the information we have about you.
  • Request corrections or deletions.
  • Opt out of marketing communications at any time.

To make such requests, contact us at: info@hamhawaii.com or 808-842-7171

  1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. We encourage you to review it periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ham Produce and Seafood Inc                      
918 Bannister Street

Honolulu, Hawaii 96819
808-842-7171
info@hamhawaii.com